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OCTANORM USA and OCTANORM Canada are merging

Dear Valued Partner,
As you may already know, April 2, 2018 marked the first official day of business for OCTANORM® North America, Inc. We are excited about our new beginning and would especially like to welcome our Canadian Partners. Jason White will remain a member of the team and will act as National Sales Manager – Canada. Jason has already brought some great ideas along with him and we look forward to providing him with assistance from his new Headquarters in Atlanta.
The website for OCTANORM® North American will remain the same as it has been for OCTANORM® Canada and OCTANORM® USA but will now be under the domain http://www.octanormna.com . While our former email addresses will still function for the time being, all email addresses have been changed for everyone. The new email addresses for everyone will be first initial last name @octanormna.com. The only exception will be mine which will remain norm@octanormna.com.
We have also added some new features to assist with internal transparency and response time. All orders should be sent to orders@octanormna.com and all quote requests should be sent to quotes@octanormna.com . Upon doing so, you will receive an automated response while your request gets assigned to someone who will contact you within 24 hours. Of course, if you have an emergency you can always call. These requests will be assigned a number and will be displayed in our Team Portal for everyone here to see. This will insure faster response time and will distribute the workload evenly throughout our entire Technical and Customer Service departments.
While we hope this transition will be smooth, we are sure to run into a few snags here and there and hope you will be patient with us as we strive to improve our overall level of service. However, your feedback is important to us and we invite your comments and suggestions. In the meantime, we would like to thank you for your loyalty as we strive to improve our existing relationships and forge new ones.
OCTANORM® North America, Inc.
Norm Friedrich